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1. Why 10,000 steps? What’s the significance? 2. I'm going to be doing other activities, such as gardening. Can I convert those types of activities into steps? 3. My pedometer got wet, is it ruined? 4. I've had my pedometer for over a year and it's not tracking steps well anymore. What's wrong? 5. How can my friends and family sign up for 10,000 Steps®? 6. Who can I contact if I have questions about the program? 7. What is the Verification Code required with credit card registrations? Why do you ask for it? 8. When I registered, I was asked to choose whether I wanted motivational emails in HTML or plain text format. What does this mean? 9. Do I need any certain type of computer or software to run the program? 10. During the registration process, I'm asked to enter a promotion code. What is a promotion code? 11. Is the information I enter in the 10,000 Steps web site secure? 12. I made a mistake while recording my steps online. Can I fix it? 13. What is the difference between the Lose Weight and the Feel Great Editions? 14. How often do I receive emails? 15. What's the best way to track steps for a previous month? 16. How often do the pedometer coach messages show up?
Great question. You might be surprised to learn that 2,000 steps is equivalent to about a mile. Adults in America typically average 3,000 to 5,000 steps per day. For health, we should all get at least 30 minutes of moderate physical activity on most, if not all, days of the week. Walking 10,000 steps a day will help most people meet that recommendation. As you start the program you’ll learn how many steps you usually take in a day. It may average out to 3,000 or 10,000 steps a day. As you set your personal step goals, you’ll want to increase your current step level by 3,000 to 4,000 steps a day to see health improvements. Over the years, we’ve received many great comments from people previously enrolled in the program. Many said using the pedometer was an eye opener – they saw the number of steps they walked in a day – and learned how easy it was to make changes throughout their day to reach 10,000 steps. The pedometer is really a motivational tool!
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Yes, certainly! There is a Step Calculator to help you adjust your daily step total for different activities. For most people, simply recording how many steps their pedometer counted at the end of the day accurately estimates how active they were. Some activities, however, may not get precisely counted by your pedometer (e.g., biking) or have a very different intensity than walking (e.g., cooking). If you find yourself primarily doing these activities, you can use this tool as a complement to the Step Tracker to estimate how many steps such activities are "worth."
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It may not be – it really depends on how much water got inside of it. What you’ll want to do is immediately use a coin to pop off the front cover of the pedometer. Remove the battery and use a hair dryer to quickly dry the battery and inside of the pedometer. After everything appears dry, reinsert the battery, replace the front cover, and try the pedometer again.
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Most likely, your pedometer?s battery needs to be replaced. Here's how:
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They can log on at www.10k-steps.com and enroll online today! It’s that simple. The regular program fee is $30 and includes a pedometer.
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Call the HealthPartners' Phone Line at 1-800-311-1052 (press option 1, then option 3) weekdays between 8 a.m. and 6 p.m. (CST). If you have a hearing impairment, please call our TTY line at 952-883-7498.
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The banking industry recently began implementation of a new fraud prevention tool - referred to as a credit card verification value (CVV) or code. The verification code (also called a card security code) is a 3 or 4 digit number printed on the signature strip of a credit card. (American Express will be using a four-digit number on the front of their cards). These digits will help banks and merchants identify counterfeit credit cards and help protect you against credit card fraud.
If you are not sure what your verification code is, contact your credit card company.
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One of the unique features of the 10,000 Steps program is the opportunity to receive weekly motivational emails with tips on becoming more active. If you choose to receive emails, you can select which format you prefer. HTML stands for Hypertext Markup Language, a universally recognized Web-programming language used to format text, graphics, sound, and video. Emails sent in HTML format look similar to web-pages and will include color, graphics, hotlinks, and look "pretty." In contrast, the "plain text" format provides just the typed text message - nothing fancy. Plain text messages generally download a little quicker than HTML messages and may be the only format older computer programs can read. Depending on your computer and personal preference, you can choose the format that will work the best for you.
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As a policy, we don't recommend specific third party hardware or software because we can't account for all the different computers people use, especially older computers. The 10,000 Steps program has been designed to run on both Windows and Macintosh systems. To help ensure your experience using the program is the best possible, here are our site requirements we recommend for the program to run smoothly. At minimum, try to make sure the computer you use has:
Operating System: Microsoft Windows 98; Windows 98 Second Edition; Windows Me; Windows NT 4.0 with Service Pack 6 or higher; Windows 2000; or Windows XP Home/Professional or higher; Macintosh OS 9 or higher. Internet Browser: Firefox 1.1 or higher, Microsoft Internet Explorer (IE) v.5.5 or higher, Netscape v6.1 or higher, or Opera v6.0 or higher. On the Macintosh please use the latest versions of Firefox or Safari. Back to Top
The promotion code is assigned when an organization partners with HealthPartners to promote the program to a select group of people. The code is typically included on specially designed program invitations and/or posters. If you received a promotion code, please use it during the registration process.
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Yes. Any information you provide or exchange with this site cannot be viewed by anyone else on the Web. This web site provides secure communication and has a valid certificate. Secure communication means the information you enter (such as name, address, payment method) is encrypted so it can?t be read or intercepted by other people. To verify your connection to the site is secure, you should see a ‘lock’ in the bottom left corner of your browser screen and the URL should start with ‘https://’.
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Yes. To edit either the daily steps you tracked online or your personal notes, follow the steps below.
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Both editions have the same content on the Web site but each offers a different set of emails. Both the Feel Great and Lose Weight editions of the 10,000 Steps program include weekly emails with motivational messages and tips about how to be more active. The Lose Weight edition also contains extra tips on how to manage weight. More information about healthy eating and weight management is available for participants enrolled in both editions in the Reading Room section.
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You receive emails with new tips and motivational messages a few times a week during the first 56 days of the program.
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Once enrolled in the program, you can back log steps for up to 30 days by going to the Step Tracker, just as you would to track your daily steps. This is to encourage you to enter your step values in a timely fashion, which is important because the more regularly you record your steps, the more likely you are to increase your physical activity level. In other words, the faster you receive feedback on your performance (i.e., pedometer steps per day; pedometer coach messages), the more likely that feedback will influence your current and future performance (i.e., increase physical activity).
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The pedometer coach messages show up a few times a week. You will see the pedometer coach message displayed only once in each day this message is planned to show up. These messages include personalized feedback on your recorded steps. If you do not record steps, you will not be able to receive this personalized feedback.
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